User Documentation

User Documentation is not meant for technical, marketing, and other strategic stakeholders directly, though they may use or benefit from it. User Documentation, as the name implies, is documentation created specifically for the user and with the user in mind.

There are many different types of User Documentation and not all types are necessary (or even helpful) for all products. Each company, each product, and each user base has their own specialized needs regarding the documentation that will benefit their journey.

There are many different elements that comprise the full story of your product and your users can get stuck or have questions at any stage. That's why we need to ensure all of these are covered so your users can get themselves unstuck and find the answers they need quickly and easily.

Companies that invest in effective User Documentation tend to experience higher customer retention, success rates, return on investment, and longer customer lifecycles. However, creating effective user documentation is not as simple as a few step by step instructions. Documentation is constantly being created, edited, updated, changed, retired, and deployed again and again. If you really get into the complexities of it over the long term, it doesn't take long to understand the value of a proper Content Strategy. But that's another story...